Shanghai Metro will join hands with Alibaba

Shanghai Metro will join hands with Alibaba and Ant Financial to develop cutting-edge technologies to improve the Metro's service.

The Shanghai Metro signed a strategic cooperation agreement with the two companies. Some of the technologies were displayed at the headquarters of the Metro. However, the public will have to wait to use these technologies in the Metro stations.

One of the technologies was the voice control ticket dispenser. Passengers can simply inform the machine where they want to go by talking to the machine within a distance of 1 meter. The machine will then provide navigation advice and issue the tickets.

"We are now able to capture the voice of the passenger despite all the noise in the station," said Tian Biao, a voice control engineer from Alibaba.

"As far as I know, this machine is the first one around the world to accurately capture the right information under a noisy circumstance."

Tian said the voice control dispenser currently did not recognize English or other foreign languages, but it would be easy to equip it with a foreign language system.

"We haven't done so because the market demand for foreign languagesis not big," said Tian.

Another new technology is facial recognition used on turnstiles. Passengers who registered for the facial recognition system can walk through the turnstile without a ticket.

The technology will be used to ease the travel of passengers who use the Metro for free - such as people aged 70 and older, disabled veterans, dependents of martyrs and children shorter than 120 centimeters.

"Although the technologies are mature enough to put into service, there are a lot of details that we need to sort out with the Metro," said Ren Zhitao, brand specialist of Ali Cloud.

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